Unrivaled support,
unending success
Ensuring our customers’ success is our highest priority. Whether you’re an established enterprise or small business with ambitious growth plans, we have a Service and Support package to match your needs.
All the help you’ll ever need
Complete support for total success
When you have questions, we’ve got the answers. Whether you prefer to find an answer yourself in our Help Center, submit a ticket for a resolution, or access training materials, we have you covered.
Ongoing training and education
Everyone gets access to in-app navigation and webinars. And for those who want more guidance, we offer new talent leader resources and enhanced partnership in our Preferred and Premium Packages.
Insider access to new features
Refine your recruitment processes with advanced notice of what’s coming to Lever. Get feature release preview notifications, quarterly roadmap previews, and even opt-in to Beta programs and research groups.
The help you want for the things you need
The Care support package is included in every customer’s subscription. It includes Launchpad, Help Center access, unlimited interactions with the Care Support Team, and more.
Specialized support services
When you need a more hands-on approach, we’ve got you covered. Preferred and Premium package customers get a dedicated Customer Success Manager, regular consultations and reviews, and more.
Pick the perfect package
Care
Foundational support and engagement.
Great for smaller teams and organizations that like doing things on their own.
- Access to Help Center with content for all learning types
- Bi-weekly training webinars
- Unlimited interactions with the Care Support Team, via web form and live chat
- Update emails and in-app messages to let you know what’s coming in Lever and help you get the most out of new features
Preferred
Personalized strategic guidance.
Ideal for talent acquisition teams experiencing high growth or looking for more custom guidance.
- Quarterly meetings
- Product Utilization and Data Hygiene Audits
- Business impact review to assess progress against your goals and align on what’s next
- 2 hours of access to our solution architect team for consultation
Premium
White-glove service and strategy.
Best for teams looking for premium access that will benefit from a deeper partnership with Lever.
- Monthly Meetings
- New Talent Leader onboarding
- Product Utilization and Data Hygiene Audits
- 4 hours of access to our solution architect team for consultation
- Exclusive phone support
Why customers love us
Discover how customers benefit from Lever
