Implementation Schedule – Booster [April 2022 archive]

Exhibit A:
Lever Booster Implementation Schedule

Archive April 2022

This Lever Booster Implementation Schedule (the “Implementation Schedule”) will become part of the executed agreement between Lever and Customer where the order form references Lever Booster Implementation services and is made subject to the terms and conditions of the Professional Services Agreement located at www.lever.co/professional-services-agreement (together with the terms of service or master subscription agreement and any order form executed between the Parties, the “Agreement”). The terms used in this Implementation Schedule shall have the meanings set forth in this Agreement. Except as modified below, the terms of the Agreement shall remain in full force and effect. Where there is a conflict between this Implementation Schedule and the Agreement, this Implementation Schedule will govern. All terms not defined herein shall have the same meaning as set forth in the Agreement. This Implementation Schedule is made effective September 7, 2021.

1. Description of Services.

During the term of this Implementation Schedule, Lever will provide Customer the resources with the required skills to perform the tasks described in the Implementation Schedule (the “Implementation Services”). 1.1. Project Summary. The purpose of the Implementation Services is to assess and re-implement Lever, a talent relationship management cloud-based software, to the revised configurations set forth by Customer. 1.2. Project Objectives. Subject to the risks, assumptions and dependencies set forth in the Implementation Schedule, Lever will provide Customer with the Implementation Services to accomplish the following objectives: Implementation of Lever to Customer’s preferred configuration Customer core team develops expertise for how to reconfigure, manage and own Lever

2. Project Detail.

2.1. Project Scope. Lever will provide Customer a booster implementation, comprised of one of the below:

Booster Implementation

Service

Description

Lite Booster Implementation

A Lever Implementation Specialist will provide up to four (4) hours which may include any of the following activities:

  • Kick off call to align on Customer business goals and requirements, review timeline, identify key stakeholders, and provide overview of the implementation methodology
  • Work with Customer team to develop expertise for how to configure, manage, and use Lever with respect to workflow design, pipeline, requisitions, job postings, candidate management, offers, and Lever Nurture
  • Wrap up/Handoff Call

Hours must be used within four (4) weeks of the Effective Date. Any remaining hours will be forfeited.

Full Booster Implementation

A Lever Implementation Specialist will provide up to ten (10) hours which may include any of the following activities:

  • Kick off call to align on Customer business goals and requirements, review timeline, identify key stakeholders, and provide overview of the implementation methodology
  • Work with Customer team to develop expertise for how to configure, manage, and use Lever with respect to workflow design, pipeline, requisitions, job postings, candidate management, offers, and Lever Nurture
  • Ensure launch of new features are complete including training scheduling, training documentation, communications plan, go-live configuration checklist creation, and out of the box Lever standard integrations setup
  • Perform guided training for Recruiters and Hiring Managers as well as provide supplemental self-guided training through video tutorials, help articles and in-app Support
  • Assist in defining and executing a smooth cutover and new feature launch plan (if applicable)
  • Facilitate walk through of Lever in-app reporting capabilities
  • Wrap up/Handoff Call

Hours must be used within six (6) weeks of the Effective Date. Any remaining hours will be forfeited.

2.2. Project Timeline.

The timeline for all Booster Implementations assumes a start date with ten (10) business days of the Effective Date of the Order Form. The estimated duration has been developed assuming a fixed level of participation by Customer and is dependent on the availability of Customer team members for the full duration of the project.

Estimated project duration each Booster Implementation is as follows (unless otherwise noted in the Order Form):

Lite

Full

Not to exceed four (4) weeks

Not to exceed six (6) weeks

3 Governance.

3.1. Resources.

Lever will provide the following resources:

Role

Responsibilities

Implementation Specialist

  • All aspects of the Lever implementation
  • Product expert and best practice guidance
  • Project management
  • Data migration (if applicable)

Anticipated Customer resource needs:

Role

Responsibilities

Estimated Commitment

Recruiting Operations Lead

  • Responsible for project success
  • Key decision maker regarding Lever configuration
  • Recruiting Operations SME
  • Key participant in design and completing configuration tasks
  • Lever advocate and internal Lever product owner upon deployment

15-20%

Required

Recruiting SME/s

  • Subject matter expert for respective department, recruiting area, or region
  • Participant in design and completing configuration tasks
  • Attend training [if applicable]
  • Deliver subsequent training for recruiters, hiring managers, and interviewers they represent [if applicable]

15-20%

Preferred

3rd Party Vendor Admin/s

  • Primary contact for 3rd party applications
  • Provide access, provisioning and support of Customer’s 3rd Party Vendor application/s for out of the box Lever standard integrations and custom integrations
  • Support testing and troubleshooting of all integrations

As needed

3.2. Project Management and Communications.

The Lever Implementation Specialist will be responsible for management of the project plan, key milestones, issues and risks, competing priorities, and Lever project resources. Regularly scheduled meetings and check-ins with the Customer team will be conducted to ensure clear communications throughout the project.

4. Location.

Lever will provide the Implementation Services remotely.

5. Assumptions.

  • Customer will be responsible for confirming and ensuring the participation of Customer resources as needed.
  • Customer is responsible for the invitation and scheduling of participants for training sessions (if applicable).
  • If the project start date is delayed by Customer for any reason Customer understands that Lever’s ability to staff the engagement and meet the estimated duration and completion date could be at risk.
  • If Customer cannot make necessary resources available or meet set completion dates, Lever reserves the right to revisit and revise the project’s estimated costs, completion date and approach to completing the project.
  • Customer will allocate resources to shadow training sessions to develop the required skills necessary to host subsequent training sessions for Customer employees as necessary.
  • Customer will be responsible for all end-user training on the use of the third party products integrated with Lever Hire.